About us
These terms apply to services provided by Care and Repair Ltd, a company registered in England and Wales with company number 17354716, whose registered office is at 20 Wenlock Road, London, N1 7GU ("we", "us", "our"). In these terms, "you" means the customer.
Our services
We provide plumbing, drainage and household appliance repairs, and appliance care plans, to homes across the United Kingdom. Work is carried out by engineers from our network.
Booking a repair
- When you book a repair, we will explain any cost and how to pay before the work is booked.
- Our engineer will assess the problem on the visit and explain what they recommend before starting work.
- If a part needs to be ordered, we will arrange a return visit once it arrives.
- Please make sure our engineer has safe, clear access to the appliance, fitting or drain.
Care plans
Eligibility
Appliances must be household appliances in your home and must be in working order when cover starts. We will confirm which of your appliances are eligible before your plan is set up.
What is covered
Your plan documents set out the appliances covered and what is included. Where there is any difference between these terms and your plan documents, your plan documents apply.
Making a claim
To make a claim, contact our team and tell us which appliance has stopped working and what has happened. We will arrange an engineer to visit.
Renewal
We will contact you ahead of your renewal date to confirm your continued cover and tell you about any changes.
Your right to cancel
You have the right to cancel your plan within 14 days of taking it out. After that, you can ask to cancel at any time by contacting our team. Once your cancellation has been processed, no further payments will be taken.
Payments
Care plans can be paid monthly or annually. Our payment options page explains how recurring payments work.
Our responsibility to you
We will carry out our services with reasonable care and skill. Nothing in these terms limits your statutory rights as a consumer, or our liability for death or personal injury caused by our negligence, or for fraud.
Complaints
If you are unhappy with any part of our service, please contact our team and tell us what has happened. We will look into it and respond to you as quickly as we can.
Your information
We use your personal information in line with our privacy policy.
Law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
Questions?
If anything here is unclear, send us a message and our team will help.
- Appliance repairs in your home
- Care plan quotes for one appliance or the whole home
- Plumbing and drainage too
- Covering the whole UK