Privacy Policy

Who we are

Care and Repair Ltd (company number 17354716, registered office 20 Wenlock Road, London, N1 7GU) is the controller of the personal information we collect through this website and when you use our services.

What we collect

• Your name, phone number, email address and postcode
• Details you give us about the repair or cover you need
• Details of your care plan and the appliances covered
• Records of our conversations and visits
• Basic technical information when you use this website, such as your browser and device type

How we use it

• To reply to your enquiry and arrange repairs
• To set up, manage and renew your care plan
• To take payments and keep financial records
• To provide extra support if you have told us you need it
• To meet our legal obligations

Our lawful basis

We use your information to take steps at your request before entering into a contract, to perform our contract with you, to meet our legal obligations, and for our legitimate interests in running and improving our business. Where you tell us about circumstances that mean you need extra support, we only use that information to support you.

Who we share it with

We share your information only where needed to provide our services, including with engineers in our network who carry out your repair, our payment provider, and the providers who host our website and forms. We do not sell your information.

How long we keep it

We keep your information for as long as we need it to provide our services and to meet our legal and accounting obligations, after which it is securely deleted.

Cookies

This website uses only the cookies needed for it to work. We do not use advertising or tracking cookies on this website.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to ask us to transfer it. To use any of these rights, contact us through the form on this page.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Last updated November 2026.