How It Works
From the first message to a working home. Here is what happens when you book a repair or take out a care plan.
Booking a repair
Four steps, with one team looking after you the whole way through.
Tell us what's happened
Fill in the short form with the problem, your postcode and how to reach you. Photos or error codes help, so mention them.
We get back to you
Our team reads your enquiry, asks anything we need to know and talks you through the next steps.
An engineer visits
We book an engineer from our network for a time that works for you, with the right skills for the job.
Repaired and tested
The engineer fixes the fault and tests everything before they leave, so you know it is working.
On the day
Our engineer will look at the problem, explain what they have found and what they recommend before starting work.
- Clear access to the appliance, sink or drain helps the visit go quicker
- Have the make and model to hand for appliance repairs
- Ask anything you like, the engineer will talk you through it
- If a part needs ordering, our team arranges the return visit
On a care plan?
Get in touch the same way. Tell us which appliance on your plan has stopped working and we will arrange the engineer.
Need extra support?
If you or someone you are booking for needs extra help, let us know. We will take the time to make things easy.
Paying for cover
Care plans can be paid monthly or annually. Everything is explained before any payment is taken.
Ready when you are
Tell us what has gone wrong and our team will take it from there.
Tell us what's happened
Three quick steps. Our team reads every enquiry and gets back to you to arrange the next steps.
- Appliance repairs in your home
- Care plan quotes for one appliance or the whole home
- Plumbing and drainage too
- Covering the whole UK