Frequently Asked Questions
Answers to the questions we get asked most about repairs, care plans and payments.
Repairs
What does Care and Repair cover?
Plumbing, drainage and household appliance repairs, plus care plans that cover appliance repairs for a fixed monthly or annual cost.
Do you cover the whole UK?
Yes. Our engineer network covers homes across England, Scotland, Wales and Northern Ireland.
Which appliances do you repair?
Washing machines, dishwashers, fridges and freezers, electric ovens and cookers, tumble dryers, microwaves, electric hobs and most other household appliances.
How do I book a repair?
Use the form on any page. Tell us what has happened, your postcode and how to reach you, and our team will get back to you to arrange the visit.
What if the engineer needs a part?
If a part needs ordering, our team arranges the return visit once it arrives.
Plumbing and drainage
What should I do if a pipe is leaking?
Turn off your stopcock, switch off electrics near the water if it is safe to do so, open the cold taps to drain the pipes and get in touch.
Should I use a chemical drain cleaner?
We would avoid them. They rarely clear a full blockage and can damage older pipes.
Why does my drain keep blocking?
A drain that keeps blocking usually has a cause further down, such as a build up of fat, roots or a damaged section of pipe. We look for the cause, not just the blockage.
Care plans
What is an appliance care plan?
A plan that covers repairs to the household appliances you choose, including parts and labour, for a fixed monthly or annual cost.
Can I cover an appliance that is already broken?
Appliances need to be in working order when cover starts. If yours has broken, get in touch and we will look at repairing it first.
How do I make a claim?
Get in touch with our team, tell us what has happened and we will arrange an engineer to come out to you.
What happens when my plan renews?
We contact you ahead of renewal to confirm your cover and let you know about any changes.
I have lost my documents. Can I get a copy?
Yes. Get in touch and our team will send your plan documents again.
Payments and your account
How do I pay for a care plan?
Care plans can be paid monthly or annually. Our payment options page explains how recurring payments work.
How do I cancel my plan?
Get in touch with our team and ask to cancel. Once your request has been processed, no further payments are taken.
How do I update my details?
Get in touch with our team and we will update your details for you.
Ask our team
Got a question that is not answered here? Send it through and we will get back to you.
- Appliance repairs in your home
- Care plan quotes for one appliance or the whole home
- Plumbing and drainage too
- Covering the whole UK