Payment Options

Monthly care plans

Our care plans can be paid monthly. Your monthly cost depends on the plan you choose and the number of appliances covered. Contact our team for current monthly pricing.

How recurring payments work

Before any payment is taken, we will clearly explain:

• The monthly cost of your chosen plan
• The services and benefits included
• That your plan is a recurring monthly subscription
• That payments continue each month until you choose to cancel
• How you can cancel your plan

By agreeing to take out a plan and providing your payment details, you authorise us to collect the agreed monthly payment using your chosen payment method.

Billing frequency

Your plan is billed monthly on, or as close as possible to, the agreed payment date. The amount charged will be the amount agreed when you took out your plan, unless we have told you about a change in advance.

Confirmation

After your plan has been set up, we will send you written confirmation of your plan, including the monthly cost, your payment date and how to cancel.

Cancelling your plan

You can ask to cancel at any time by contacting our team. Once your cancellation request has been processed, no further recurring payments will be collected. Any cover already provided remains subject to the terms of your plan.

Annual care plans

Annual plans are also available and are paid in full by debit or credit card at the time of purchase. Annual cover provides the same benefits as the equivalent monthly plan for the period of cover. Contact our team for current annual pricing.

Paying for a one off repair

If you book a repair without a care plan, our team will explain the cost and how to pay before any work is booked.

Card security

Card payments are taken through a secure payment provider. Your card details are protected throughout the payment process.

Questions

If you have any questions about your payments or your plan, get in touch with our team using the form on this page.